1. This policy will have the following major compliance segments :

• a. Process of registering allegation/complaint or grievance.
• b. Verification and Validation of allegation/complaint or grievance.
• c. Appointing Investigating Officer / Team.
• d. Investigation Matrix.
• e. Reports and actions.
• f. Closing of complaint- grievance- allegation.
• g. Review of process and policy.

(a) Process of registering allegation / complaint / grievance :

i. The organization- Awarding Body or it’s authorised centres must have an Allegation/complaint registration or submission form on its public domain of the portal with basic guidelines explained on the form.

i. The organization- Awarding Body or it’s authorised centres must have an Allegation/complaint registration or submission form on its public domain of the portal with basic guidelines explained on the form.

iii. In case of the grievance or allegation or the complaint is against the Responsible officer, the Responsible officer will hand over the document of registration to the director or the chairman for the further process and will not involve into the proceedings in any way else the same will be treated as the case under the conflict of interest.

(b) Verification and Validation of complaint/allegation:
h. The Responsible officer, after receiving the complaint, will do a due diligence process to find out :

• 1. Credential of the complainant.
• 2. The authenticity of complaint/allegation.
• 3. Background check and past record of the professional against whom the complaint has been received or allegations are made.
• 4. The authenticity and gravity of the impact of allegations made or complaint registered
• 5. To prepare a summary of a brief report on all above 1-2-3-4 and share the same to the next level for further actions and decision.

(c) Appointing Investigating Officer:

i. The Responsible officer, depending upon the gravity of offence or allegation and the designation and position of seniority of the alleged professional. Will decide internal or external investigating officer or 2 to 3 members for the investigating team to investigate into allegations made/ complaint registered.

j. For all alleged professionals up to Manager level, the investigating officer must be from internal resources however for any alleged professional above managerial position, the investigating officer or members of investigating team must be identified from external independent and neutral resources.

k. In the case of (j) above, the investigating officer or the team should not be from the same location or premise where the alleged professional is working.

l. Based on the gravity of the offence, the investigating officer and or the team must be assigned a time frame of minimum 3 days to maximum 15 days with a maximum extension time of 3 days under the approval of the Chairman.

(d) Investigation Matrix

(e) Reports and Actions After the investigation, the reports will be submitted to wither Chairman of the governing council, and the following process will be followed :

1. The reports will be discussed by all members / reviewed by the chairman.
2. The finding will be studied in-depth, and due analysis will be made.
3. If required investigation officer/team will be asked to make a presentation and discussion may be carried out for evaluation and conclusion.
4. A final course of action may be discussed and decided by the decision making body/professional, and the responsible person may be asked to execute the decision